The Simple Host was formed in mid 2008 by a handful of BSc Computing graduates who excelled in system design, programming, network infrastructures and security. We have the experience and know-how to provide support above par when compared to other web hosting companies. Whatever your problem, a member of our team will be capable of fixing it. We are dedicated to this company full time and are available 24/7 to provide you with the quality support that you would expect.

As a company, we firmly believe in not overselling our servers, this means the product you purchase will be provided as shown, there are no hidden clauses or catches. You will be able to use all of the resources allocated to your account at any point in time. Some of our customers migrated from their previous host as they had been misled into believing they would receive more than they could use in reality.

Whether you choose us for your web hosting needs or another company, please remember this one thing: if something looks too good to be true, it probably is.

Good luck and kind regards,

The datadock data center came into being by remodeling a former warehouse in the port area of Strasbourg. The planning phase had already begun in 2007; in 2009 the operator PlusServer AG started all necessary rebuilding measures and construction of infrastructure. The datadock was finished and put into operation in autumn 2010.

Among other things, its excellent connections – all important European IT and Telco lines run through Strasbourg – as well as its central European position recommend Strasbourg as the perfect construction site. The data center has an optimal location which guarantees fastest connections to all European regions, thus enabling PlusServer AG to provide all international customers with high quality services.

The data center datadock is directly connected to the European IP network of PlusServer AG. In a fully redundant MPLS ring structure with a total capacity of 100 GBit, this backbone connects the data center on one path directly to Frankfurt and also on another redundant path over Paris and Brussels. Thus, it is ensured all the time that all data is transferred to the Internet with the highest performance and availability.

Our connections in detail:

• Deutsche Telekom: 4 x 10 GBit
• Level 3: 4 x 10 GBit
• Global Crossing: 2 x 10 GBit
• cogent: 2 x 10 GBit
• interoute: 2 x 10 GBit
• DE-CIX: 4 x 10 GBit
• ECIX: 2 x 10 GBit

We understand that uptime is key to you, that is why it's taken very seriously here at The Simple Host, giving you, the customer, a 99.9% uptime guarantee. We have multiple monitors keeping track of our uptime and we get informed the second they stop working. You can view our uptime statistics here.

In the rare case that our network does go down, we offer a service level agreement which you can see the details of bellow.

• Outage: 0.1%-0.9% - Discount: 10%
• Outage: 1.0%-1.9% - Discount: 20%
• Outage: 2.0%-2.9% - Discount: 40%
• Outage: 3.0%-4.9% - Discount: 50%
• Outage: 5.0% or more - Discount: 100%

Please refer to our legal section for more information about or service level agreement.

At The Simple Host we offer a 30 day money back guarantee on all shared, reseller and VPS accounts. The only time we will not issue a refund is if you have broken our acceptable usage policy or our terms and conditions. For more information please refer to our legal section.

All you need to do is open a ticket with us and we'll get your request processed as soon as possible.